Common Vaping FAQ

If you are an e-cigarette distributor and are considering customizing your e-cigarettes, finding the right information may satisfy you.

Hope below vape FAQs and answers below will be helpful for you.

Quality and Safety

1.How do you ensure the quality and safety of your vape products?

Quality and safety are our top priorities. We have a quality control team dedicated to everything from raw material selection to final product assembly, and we conduct extensive testing at every stage of production. Our products meet all applicable safety standards, including battery safety testing, vape liquid composition analysis, and durability checks.

2.How can we guarantee quality?

Always a pre-production sample before mass production;
Always final inspection before shipment.

3.What is the shelf life of E-Liquid?

E-Liquid should be kept in a cool, dark place and is best kept in the fridge where it will last for at least two years.

4.How do you ensure consistency in flavour quality and vapour production?

We have a team of professional flavourists who are responsible for flavour formulation and equipment compatibility. We also provide samples for you to test prior to bulk order production.

Customisation and Brand Requirements

5.Can you customise vape products to meet the specific needs of our brand?

Absolutely. We offer customisation options in terms of design, flavour, nicotine concentration, and packaging to match your brand image and target market preferences.

6.I want a special blended flavour. Do you make custom e-liquids to order?

Yes, we can create custom-blended flavours upon request. PioneerX has over 1000 TPD registered flavours available to choose for white label. You can also work with our in-house flavour team to create the perfect e-liquid or nic salt flavour for your brand. We can also register your flavours for TPD compliance (EHIC).

Production Capacity and Supply Chain

7.What is your large-scale production capacity?

Our 100,000 square metre factory with 100+ production lines and 5,000+ skilled workers ensures that we can efficiently handle large-scale orders and ensure timely delivery.

8.How do you manage your supply chain and ensure timely delivery?

We have a streamlined supply chain management system to ensure efficient production and delivery. Our logistics network is optimised for quick and reliable delivery to meet your timelines.

9.What is your production lead time?

Our production lead time is typically between 1 to 3 weeks, depending on the complexity and size of the order.

Market Compliance and Certification

10.How do you handle compliance issues in different markets?

Our marketing team keeps abreast of global regulatory changes to ensure that our products comply with local laws in different markets. This includes compliance with TPD regulations in Europe, FDA regulations in the US, and other regional compliance requirements.

11.Can you provide references or case studies of current or past collaborations?

Absolutely. We can share success stories and testimonials from our current partners that demonstrate the effectiveness of our collaboration and the positive impact it has had on their business.

12.Do you provide support in obtaining the certifications required for our markets?

Yes, we assist our partners in obtaining various certifications such as CE, RoHS and TPD compliance to ensure that the products meet all legal requirements of the target market.

13.How do you handle market-specific packaging and labelling requirements?

We customise packaging and labelling to meet the specific requirements of different markets, including compliance with health warnings, ingredient lists and other regulatory requirements.

Customer Support and After-Sales Service

14.Can you provide detailed product information to our marketing and sales teams?

Yes, we provide comprehensive product information including detailed specifications, instructions and marketing materials to support your team in effectively promoting our products.

15.What kind of after-sales support and training do you offer?

We offer a wide range of post-sales support including customer service, technical support and product training to ensure that you and your customers take full advantage of our products.

16.What is your policy on product returns and defects?

We have a comprehensive policy for handling returns and defects, including product warranties. We ensure that any issues are resolved quickly to maintain a high level of customer satisfaction.

17.What warranty and after-sales services do you offer for your products?

Our products typically come with a one-year warranty. Any quality issues within the warranty period will be repaired or replaced free of charge.

18.How do you handle customer complaints and feedback?

We have a dedicated customer service team responsible for handling complaints and feedback. We respond within 24 hours and aim to resolve issues as quickly as possible to ensure customer satisfaction.

Business Relationships and Quotations

19.How can we make a long-term good business relationship?

First, we keep good quality and competitive price to ensure our customers benefit. Second, we respect every customer as our friend and do business sincerely.

20.How can I get a quotation from you?

You can send an inquiry to us, and we will reply within 24 hours. Alternatively, we can chat online via Trade Manager or WhatsApp.

21.What are your payment terms?

We accept various payment methods including wire transfer, letter of credit, and PayPal. Specific payment terms can be negotiated based on the order amount and customer’s credit situation.

22.Do you provide samples?

Yes, we can provide samples for testing. Sample fees and shipping costs are typically borne by the customer but can be refunded upon confirmation of bulk orders.

23.Do your products have a minimum order quantity (MOQ)?

Yes, our products usually have a minimum order quantity requirement. The specific MOQ varies depending on the product type and customisation needs.

Support for New Brands and Startups

24.How do you support new vape brands or startups in the industry?

We provide comprehensive support to new brands, including product development guidance, regulatory advice and marketing insights to help them successfully enter the market.

Quality Audits and Factory Visits

25.Can we visit your manufacturing facility for a quality audit?

We welcome and encourage our partners to visit our facility for audits to personally evaluate our manufacturing processes and quality control measures.

E-Liquid Selection Guide

26.How do I choose an E-Liquid?

E-Liquid comes in different strengths from 0 to 36 mg per ml. E-Liquid comes in a variety of flavours including fruit and tobacco and is made up of known non-carcinogenic products.

Environmental and Sustainability

27.Do you offer eco-friendly vape products?

Yes, we are committed to environmental sustainability and offer vape products made with eco-friendly materials and designs to reduce environmental impact.

OEM/ODM Services

28.Do your products support OEM/ODM services?

Yes, we offer OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services, providing personalised product design and production based on customer brand requirements.

Environmental Compliance

29.Do your products comply with RoHS regulations?

Yes, our products comply with RoHS (Restriction of Hazardous Substances) regulations, ensuring that vape products are free from harmful substances and meet environmental standards.

Urgent Orders

30.Do you have a rapid response production line for urgent orders?

We have a dedicated rapid response production line that can accelerate production speed in emergency situations to meet urgent customer needs.